Business Intelligence Support

Business Intelligence Support provide the tools and expertise to run a Business Intelligence platform.

These include the following;

  • Business As Usual operation of the platform
  • Management and closure of support tickets (using an organisation’s ticket solution)
  • Help Desk services
  • User support
  • User training
  • Minor enhancements to the analytics solution

Normally support would be on a monthly service charge aligned to a service level agreement. However, these services can be provided on a traditional fixed price fixed duration model or through T&M charging.